Privacy Policy

Last updated: January 2025

1. Introduction

Floor Command ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

Account Information:

Name and email address
Business name and contact details
Login credentials (passwords are encrypted)

Business Data:

Customer information you enter
Job and project details
Team member information
Photos and documents you upload

Usage Data:

How you interact with the Service
Device and browser information
IP address and location data

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your transactions
Send important service updates
Provide customer support
Improve and personalize the Service
Ensure security and prevent fraud

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

Data is encrypted in transit and at rest
We use secure cloud infrastructure (Google Firebase)
Regular security audits and updates
Access controls and authentication measures

5. Data Sharing

We do NOT sell your personal data. We may share data only:

With your consent
With service providers who assist our operations (under strict agreements)
When required by law or legal process
To protect our rights or safety

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Export your data in a portable format
Opt-out of marketing communications

7. Data Retention

We retain your data while your account is active. After account deletion:

Personal data is deleted within 30 days
Backups are purged within 90 days
Anonymized analytics may be retained

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

privacy@floorcommand.com